Refund & Exchanges


Due to the nature of the products we provide and by federal law, we cannot offer refunds on certain properties. Each in-store purchase is final unless it is a manufacturing malfunction, depending on the issue with the product we can offer exchanges.

For customer service support please email us at

Damages and issues

Please use the product after purchase, we can offer exchanges if it's a manufacture malfunction but anything that may be in touch with bodily fluid will not be refunded, but can be exchanged if it fits the criteria.

No Online Sale

Because our products are tobacco-based in accordance with state and federal law, we cannot offer online purchases. Please visit one of our stores to make a purchase.